Vendor profile

Answer Pro

Medical answering service that states it executes BAAs and uses licensed triage nurses in all 50 states for a portion of healthcare calls. Agents document into EHR systems such as Epic and Cerner and escalate clinical calls to nurses.

BAA statement

We do not say a vendor is HIPAA certified. We record whether the vendor site stated that it signs a BAA, plus the source URL and the date we read it.

Vendor states it signs a BAA. Recorded August 15, 2026.

Source on vendor site

Recorded details

Operator model: Hybrid
Nurse triage: Vendor stated nurse triage
Operator location: Not specified on the recorded date
Last reviewed: August 15, 2026

Specialties

Medical
Hospice
After-hours