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ClinicOnCall

Specialty

Answering services for dental offices

Dental and oral surgery offices that need appointment overflow, emergency call-back rules, and after-hours coverage. Confirm with counsel whether your message flow needs a BAA.

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MedConnectUSA

Healthcare-only live answering service since 1991. The company states it signs a BAA with every client and uses 100% U.S. call-center operators with no home-based or overseas agents.

Operator model
Live operators
BAA stated
Yes, with source
Operator location
U.S.-based (vendor stated)
Nurse triage
Not stated

Medical · Dental · Hospice · Home health · After-hours

AnswerHero

Bilingual virtual receptionist service with a dedicated medical answering page. The company states the service is HIPAA-compliant and covers hospitals, dental offices, veterinary clinics, and home health providers.

Operator model
Virtual receptionist
BAA stated
Not stated
Operator location
Not specified on the recorded date
Nurse triage
Not stated

Medical · Dental · Veterinary · Home health · After-hours

Anserve

Live answering service with dedicated medical, physician, hospice, veterinary, and home health pages. The company states agents complete HIPAA and cybersecurity training and handle PHI for healthcare clients.

Operator model
Live operators
BAA stated
Not stated
Operator location
Not specified on the recorded date
Nurse triage
Not stated

Medical · Dental · Veterinary · Hospice · Home health · After-hours

AnswerFirst

U.S.-based live answering service with a dedicated HIPAA and HITECH medical page for doctors, dentists, hospitals, veterinarians, and home health. Headquarters are listed at 1602 North 21st Street, Tampa, Florida.

Operator model
Live operators
BAA stated
Not stated
Operator location
U.S.-based (vendor stated)
Nurse triage
Not stated

Medical · Dental · Veterinary · Home health · After-hours

Physicians Answering Service

Medical-focused answering service founded in 1990 in Portland, Oregon. It offers after-hours coverage, appointment scheduling, hospice and dental support, and HIPAA-compliant messaging via Startel Secure Messaging.

Operator model
Live operators
BAA stated
Not stated
Operator location
U.S.-based (vendor stated)
Nurse triage
Not stated

Medical · Dental · Hospice · After-hours

PCN Answers

Family-owned answering service since 1990 with a dedicated medical answering page. The company states the service is HIPAA-compliant, uses MiSecure Messages, and supports doctors, dentists, behavioral health, and urgent care.

Operator model
Live operators
BAA stated
Not stated
Operator location
Not specified on the recorded date
Nurse triage
Not stated

Medical · Dental · After-hours

Abby Connect

Healthcare answering service with live, AI, and chat options. Receptionists work in person at the Las Vegas headquarters, and the dental page states the service is HIPAA-compliant.

Operator model
Hybrid
BAA stated
Not stated
Operator location
U.S.-based (vendor stated)
Nurse triage
Not stated

Medical · Dental · After-hours

Rincon Communications

Arizona answering service since 1971 with a medical and healthcare industry section. The homepage lists HIPAA-conscious call handling, and the company states it is the authorized answering service for the Pima County Medical Society.

Operator model
Live operators
BAA stated
Not stated
Operator location
U.S.-based (vendor stated)
Nurse triage
Not stated

Medical · Dental · Home health · After-hours

BPE Inc.

Family-owned New England answering service since 1976, based in Beverly, Massachusetts. It has a dedicated HIPAA medical answering page for physicians, hospitals, clinics, and dental offices.

Operator model
Live operators
BAA stated
Not stated
Operator location
U.S.-based (vendor stated)
Nurse triage
Not stated

Medical · Dental · Home health · After-hours

Goodcall

AI answering service with dedicated healthcare and dental pages. The company states HIPAA-grade encryption is included and that a BAA is available on all plans.

Operator model
AI / automated
BAA stated
Yes, with source
Operator location
Not specified on the recorded date
Nurse triage
Not stated

Medical · Dental · After-hours

Call Experts

Answering service with a healthcare industry page for HIPAA-compliant doctor answering, appointment scheduling, and on-call dispatch. It also offers the miSecure HIPAA messaging app and mentions nurse triage among automated medical services.

Operator model
Live operators
BAA stated
Not stated
Operator location
Not specified on the recorded date
Nurse triage
Stated

Medical · Dental · After-hours

Metro Medical Answering

Healthcare-focused live answering service with HIPAA-trained receptionists. The company states customers can download its Business Associate HIPAA Compliance Form and that backup call centers are based in the United States.

Operator model
Live operators
BAA stated
Yes, with source
Operator location
U.S.-based (vendor stated)
Nurse triage
Not stated

Medical · Dental · After-hours

PatientCalls

Medical-only live answering service with 24/7 bilingual agents and the PatientNote secure messaging app. The company states it has BAAs in place with all clients and subcontractors.

Operator model
Live operators
BAA stated
Yes, with source
Operator location
Not specified on the recorded date
Nurse triage
Stated

Medical · Dental · Hospice · After-hours

A Better Answer

Live medical answering service with offices in Plano and Houston, Texas. The company states the service is HIPAA compliant and covers physicians, dentists, home health, and other healthcare businesses.

Operator model
Live operators
BAA stated
Not stated
Operator location
Not specified on the recorded date
Nurse triage
Not stated

Medical · Dental · Home health · After-hours

Professional Answering Service

Cleveland, Ohio answering service since 1950 with a dedicated HIPAA and HITECH medical page. The company states it uses miSecure Messages encryption for patient data.

Operator model
Live operators
BAA stated
Not stated
Operator location
Not specified on the recorded date
Nurse triage
Not stated

Medical · Dental · After-hours

Continental Message Solution

Columbus, Ohio call center since 1967 with a dedicated HIPAA-compliant medical answering page. A second facility in Las Vegas is described as providing nationwide coverage and disaster backup.

Operator model
Live operators
BAA stated
Not stated
Operator location
U.S.-based (vendor stated)
Nurse triage
Not stated

Medical · Dental · Hospice · Home health · Veterinary · After-hours

Always Answer

Doctors answering service from Personalized Communications with a dedicated HIPAA-compliant medical page. Agents are described as HIPAA-trained, and the service includes appointment scheduling and emergency dispatch.

Operator model
Live operators
BAA stated
Not stated
Operator location
Not specified on the recorded date
Nurse triage
Not stated

Medical · Dental · Hospice · Home health · After-hours

Davinci Virtual

Virtual receptionist company with a dedicated healthcare answering page for doctors and dentists. The company states patient information is safeguarded and receptionists handle appointments, billing questions, and live answering.

Operator model
Virtual receptionist
BAA stated
Not stated
Operator location
Not specified on the recorded date
Nurse triage
Not stated

Medical · Dental · After-hours